Frequently Asked Questions
What’s the difference between Property Management and Concierge Services?
At Mountain Time, we offer two services. Property Management protects your home when you’re away through inspections, vendor coordination, seasonal care, and 24/7 emergency response. Concierge Services elevate your time while you’re here: airport transfers, grocery stocking, dining reservations, and more. Most of our clients combine both, so their home is always cared for and their stays are effortless.
What is included in the Basic Property Management Plan?
Our Essential Plan (starting at $250/month) is the foundation of home oversight. It includes bi-weekly home inspections, storm preparation, emergency coverage, and up to one hour of additional support per month at no cost. Add-ons include hot tub maintenance, vendor oversight, reservation & key holder management, vehicle service coordination, seasonal home prep, & snow removal oversight​, and secure package delivery.
Can I book services without a plan?
Yes, you can. Clients who book services but do not have a monthly plan will pay a higher hourly rate.
Why should I choose Mountain Time over other companies?
We’re not a large, impersonal management company. We’re a local husband-and-wife team who live here, own property here, and personally oversee every home we manage. We know the vendors, the seasonal rhythms, and the unique challenges of mountain living, and we treat your home as if it were our own.
Where do you provide services?
We serve homeowners and vacationers in Heber City, Midway, Park City, Deer Valley and the surrounding Wasatch Back. Concierge services, such as airport transfers, extend to Salt Lake City (SLC), Provo, and Heber Valley airports.
Do you work with both full-time and seasonal residents?
Yes. We provide support in all seasons, including winter storm checks, summer landscaping, and holiday preparation; ensuring your home is cared for year-round.
Are you insured?
Yes. Mountain Time and all partners are fully insured, so you can trust that your property is protected at all times.
How do you store keys and access codes?
All keys are stored in a secure, locked system, and access codes are kept in encrypted files. They are only shared with approved vendors on a need-to-know basis, ensuring the security of your home.
How do I get started?
Contact us to schedule a quick consultation. We’ll walk your property, learn about your priorities, and set you up on the Essential Plan—with the option to customize it to your exact needs. From there, you can relax knowing your home is always in good hands.